1. Order Cancellation:

• You may cancel your order before dispatch by contacting our customer support.

• Orders once dispatched cannot be canceled.

2. Refund Policy:

• Refunds will be processed only if the material delivered is defective, damaged, or incorrect.

• You must raise a return/refund request within 24 hours of delivery with photo evidence.

• Refunds (if applicable) will be processed within 7–10 working days to your original payment method.

3. No Refund on:

• Cement, Sand, Gravel, or other perishable construction items once delivered.

• Customized bulk orders or specially sourced products.

4. Replacement:

• We offer a free replacement for defective materials after proper verification.

5. Contact for Cancellations/Refunds: 📧 support@buildflow.com
📞 +91-70101 54923